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KMID : 0926620150200020015
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Korean Journal of Hospital Management
2015 Volume.20 No. 2 p.15 ~ p.27
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The association of physicians’ caring attitude with patient satisfaction: an analysis of the national e-survey data
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Park Chan-Hyun
Kim Nam-Hyo
Shin Dong-Yeong
Feldman Steven R.
Balkrishnan Rajesh
Chang Jong-Wha
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Abstract
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As patient satisfaction is a crucial component of improved health care outcomes, there is a need to evaluate the relationship between physicians’ attitude and patients’ satisfaction. The objective of this study is to examine the relationship between patients’ satisfaction and physicians’ friendly and caring attitudes by using recent physician ratings by patients. Data from a cross-sectional survey using a convenience sampling was utilized to examine the relationship between physicians’ attitudes and patients’ satisfaction. The independent variable was the physician’s attitude, and the dependent variables were patients’ satisfaction with the physician and the office setting. A total of 273,994 patients it the US were included. The patients’ average (standard deviation, SD) satisfaction with the physician was 78.08 (0.14), and the average (SD) satisfaction with the office setting was 78.62 (0.12) out of 100. Physicians’ attitude was a significant predicting factor impacting the patients’ satisfaction with the physician and the office setting (p < 0.001). To facilitate patients’ satisfaction with healthcare, a continuous effort to develop physicians’ ability to communicate in an empathetic manner should be undertaken so that patients perceive their physicians as empathetic.
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KEYWORD
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patient satisfaction, physician attitude, primary care, patient-reported outcomes
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